Terms and conditions

KAOORIGINAL

Terms and Conditions

These Terms and Conditions govern your relationship with our website. Please read these Terms and Conditions carefully before using our website.

Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms. These terms apply to all visitors, users, and others who access or use the service.

By accessing or using the Service, you agree to be bound by these Terms. If you disagree with any part of the Terms, then you may not access the Service.

1. Purchases

If you wish to purchase any product or service made available through the Service (“Purchase”), you may be asked to supply certain information relevant to your Purchase, including, without limitation, your credit card number, the expiration date of your credit card, your billing address, and your shipping information.

You represent and warrant that: (i) you have the legal right to use any credit card(s) or other payment method(s) in connection with any

Purchase, and that: (ii) the information you supply to us is true, correct, and complete.

By submitting such information, you grant us the right to provide the information to third parties for purposes of facilitating the completion of purchases.

We reserve the right to refuse or cancel your order at any time for certain reasons, including but not limited to product or service availability, errors in the description or price of the product or service, errors in your order, or other reasons.

We reserve the right to refuse or cancel your order if fraud or an unauthorized or illegal transaction is suspected.

2. Orders and Payments

2.1 • An advance payment of 50% is required to place an order. Once an order is placed, it may not be canceled.

2.2 • For “made-to-order” products-items crafted specifically based on a customer’s individual request- full (100%) prepayment is required, as these items are produced exclusively for that specific customer.

2.3 • Orders without a deposit are not considered valid. The order is officially placed on the day we receive the deposit. Deposits are non-refundable.

2.4 • The balance in full (including shipping and packing costs) is due upon completion. Once the balance is paid, delivery will be scheduled.

Shipping Cost Disclosure: Customers are required to disclose all shipping costs to KAOORIGINAL transparently and accurately within one month after the goods have been shipped. If the customer fails to disclose such costs, KAOORIGINAL will not be obligated to reimburse them in the event of damage to the product or other issues. In such cases, KAOORIGINAL reserves the sole right to determine, at its discretion, whether any reimbursement will be made and in what amount. The customer agrees that this decision shall be final and not subject to dispute, objection, or refusal.

Damage incurred during shipment is the responsibility of the customer. The client must ensure the product will fit through doorways, hallways, elevators, stairs, and any other obstacles, including crossing into a war zone, weather, climatic conditions, and other natural disasters. If merchandise is to be returned to our factory, the buyer will incur additional delivery charges. Rescheduling delivery must be done at least one full business day in advance; otherwise, a second delivery charge will apply.

If the product is lost or delayed in delivery during transportation, it is the client’s responsibility to process it with the transport company. Once goods are delivered to the courier, our duty is considered complete. We may assist with confirmation of shipping documents, but we are not responsible for lost items or problems occurring during transportation.

What we are responsible for: We will take responsibility if the items received are incomplete or do not match those specified in your order, provided that the shipping packaging remains in its original, unaltered condition.

Upon delivery, please thoroughly inspect the items on the invoice. In the rare event an item arrives in a condition other than expected, please clearly note it on the delivery receipt. All delivery receipts must be signed or confirmed.

3. Availability, Errors, and Inaccuracies

We are constantly updating our offerings of products and services. Products or services may be mispriced, described inaccurately, or unavailable, and we may experience delays in updating information.

Due to differences in monitors, mobile devices, lighting conditions, photography, and handmade production processes, actual colors, textures, and appearances may vary slightly from images displayed on the website.

As our products are handmade, minor variations in size, shape, texture, and appearance are normal and do not constitute defects.

We cannot and do not guarantee the accuracy or completeness of any information, including prices, product images, specifications, availability, and services. We reserve the right to change or update information and to correct errors, inaccuracies, or omissions at any time without prior notice.

KAOORIGINAL shall not be liable for delays or failure to perform obligations caused by events beyond reasonable control, including but not limited to natural disasters, floods, storms, fire, war, civil unrest, pandemics, labor disputes, transportation disruptions, government actions, or interruptions of utilities or communication systems.

4. Returns and Refunds

KAOORIGINAL will accept returns or provide replacement products only under the following conditions:
4.1 • The product is defective, broken, spoiled, or does not match the description or agreement made on our website.
4.2 • The damage is the result of our own error or occurs during shipment to the customer’s destination. Responsibility does not extend to third-party countries where the customer reships the product.
4.3 • For the specially ordered products referred to in item 2.2, such products cannot be returned, exchanged, or refunded unless the issue arises from a defect on the part of KAOORIGINAL.

Additional Conditions
• Returns and refunds apply only to products purchased at regular price. Discounted items, special promotions, or products purchased under negotiated terms are excluded.
• Customers who purchase at wholesale or distributor rates set by KAOORIGINAL are considered to have purchased at regular price.
• If customers negotiate minimum quantities or wholesale prices outside the terms established by KAOORIGINAL, such transactions are considered irregular and are not eligible for returns or refunds.
Procedure
• Customers must notify KAOORIGINAL within 7 days of receiving the product and provide clear evidence of the defect or damage.
• Evidence must include photographs, video recordings, and a written explanation describing the issue.
• Approved returns will be refunded in full, or a replacement product will be shipped free of charge.
• Items marked as free gifts are not eligible for return or replacement.

To the maximum extent permitted by law, KAOORIGINAL’s total liability arising out of or related to any product or service shall not exceed the amount actually paid by the customer for that product or service.

Final Decision: KAOORIGINAL reserves the right to make the final decision on any return or refund case. Depending on the validity of the evidence provided, KAOORIGINAL may decide to issue a full refund, a partial refund, or reject the request entirely. Customers agree that such decisions are final and not subject to dispute, objection, or refusal. Such determination shall be binding on the customer to the fullest extent permitted by applicable law.

Customers agree not to initiate fraudulent chargebacks or payment disputes after products have been manufactured, shipped, or delivered. KAOORIGINAL reserves the right to provide all relevant evidence to payment processors and financial institutions.

5. Accounts

When you create an account with us, you must provide us with information that is accurate, complete, and current at all times. Failure to do so constitutes a breach of the Terms, which may result in immediate termination of your account on our Service.

You are responsible for safeguarding the password that you use to access the Service and for any activities or actions under your password, whether your password is with our Service or a third-party service.

You agree not to disclose your password to any third party. You must notify us immediately upon becoming aware of any breach of security or unauthorized use of your account.

You may not use as a username the name of another person or entity, or that is not lawfully available for use, a name or trademark that is subject to any rights of another person or entity other than you without appropriate authorization, or a name that is otherwise offensive, vulgar, or obscene.

6. Intellectual Property

All molds are marked with KAOORIGINAL, and all rights are reserved. Cutters and clay are original content with design and photography by KAOORIGINAL. Unauthorized reproduction or modification is prohibited. Features and functionality remain the exclusive property of KAOORIGINAL and its licensors. The service is protected by copyright, trademark, and other international laws.

Counterfeiting and Unauthorized Use: KAOORIGINAL strictly prohibits any counterfeiting, imitation, or unauthorized use of its brand name, trademarks, logos, or product labels. Any modification, adjustment, or improvement of KAOORIGINAL products must receive prior written approval from KAOORIGINAL. Unauthorized reproduction, alteration, or use of KAOORIGINAL’s brand identity is expressly forbidden and will be subject to legal action.

Reverse engineering, copying, scanning, digitizing, reproducing from molds, casting copies, extracting dimensions, or creating derivative products based on KAOORIGINAL products without written permission is prohibited.

7. Links To Other Web Sites

Our service may contain links to third-party websites or services that are not owned or controlled by KAOORIGINAL.

KAOORIGINAL has no control over and assumes no responsibility for the content, privacy policies, or practices of any third-party websites or services. You further acknowledge and agree that KAOORIGINAL shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any such content, goods, or services available on or through any such websites or services.

We strongly advise you to read the terms and conditions and privacy policies of any third-party websites or services that you visit.

8. Termination

We may terminate or suspend your account immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms.

Upon termination, your right to use the Service will immediately cease. If you wish to terminate your account, you may simply discontinue using the Service.

9. Governing Law

These terms shall be governed and construed in accordance with the laws of Thailand, without regard to its conflict of law provisions.

Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect. These Terms constitute the entire agreement between us regarding our Service and supersede and replace any prior agreements we might have between us regarding the Service.

10. Changes

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material, we will try to provide at least 60 days’ notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.

By continuing to access or use our Service after those revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, please stop using the service.

11. Shipping and Packing

• For large or bulk orders requiring sea freight, KAOORIGINAL will ship strictly under EXW (Ex Works) terms. Under EXW, the customer is fully responsible for all shipping arrangements, costs, and risks once the goods are made available at our premises.
• Standard packing is provided free of charge. However, if the customer requests special packing (e.g., wooden crates, foam boxes, or other non-standard packaging), the customer shall bear the full cost of such packing.
• If the customer refuses to pay for special packing, KAOORIGINAL reserves the right to deny responsibility for any damage that may occur during transportation.
• KAOORIGINAL will exercise responsibility for damages only in cases deemed appropriate and reasonable, based on evidence provided.
• In the case of bulk orders, if delivery is not taken within 30 days of completion, storage charges will apply and be billed monthly. Storage rates are 2000 THB per month.

12. Distributor / Reseller Clause

No distributor, reseller, retailer, or business partner is granted exclusivity unless a separate written agreement signed by KAOORIGINAL explicitly states otherwise.

13. Separate Agreements

Any separate sales contracts or agreements entered into with customers must not conflict with these terms and conditions. In the event of any such conflict, the customer acknowledges and agrees that the terms and conditions of KAOORIGINAL shall prevail.

Contact Us

If you have any questions about these terms, please contact us.